Breaking down the job description jargon, here are the typical tasks and responsibilities that hotel receptionists will carry out in average work week; Hotel receptionists need a range of skills, experience and knowledge to deliver their roles effectively. © 2020 Job description library | Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. It is mandatory to procure user consent prior to running these cookies on your website. We also use third-party cookies that help us analyze and understand how you use this website. Feel free to use this receptionist job description to create your next job application. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. If you are bu… Hotel receptionists should have a solid background in customer service and know how to provide a warm, welcoming experience for guests. Hotel Receptionist Job Description. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel… They will also be responsible for a range of administrative duties such as the marketing of the venue and managing relationships with suppliers, travel agencies and other stakeholders. Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. Our guestrooms and suites are decorated in a contemporary style and we have an on-site fitness centre and a two-rosette restaurant. With millions of people searching for jobs on Indeed each month, a great job description … The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume. The duty includes checking in and out guests. In this position, you will welcome guests to our hotel, make room reservations, and … Assume responsibility for the security of room keys. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Answer guest queries and handle complaints. Hotel Receptionists welcome guests with a warm smile. Hotel Receptionist Resume Examples Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone … Hotel receptionist salaries may vary depending on; For example, a hotel receptionist working for a large prestigious hotel brand will be able to command a higher salary than a hotel receptionist working at a small budget chain hotel. This Receptionist job description template is optimized for posting to online job boards or careers pages. Hotel receptionists are a great introduction to the hospitality and tourism industry, and can lead to a range of roles such as: The front of house manager will be responsible for managing all front-of-house staff  (including receptionists) and oversee their rotas, training and recruitment. These cookies will be stored in your browser only with your consent. Welcome and greet guests with great courtesy 2. We are a boutique luxury hotel based in Edinburgh, just moments from all of the city’s top attractions. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. But opting out of some of these cookies may have an effect on your browsing experience. You would work as part of a team and you may be responsible for one area such as … Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The skills, knowledge, and other qualities expected of the hotel receptionist include the following: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! 86-90 Paul St, London EC2A 4NE, BTEC Level 2 First Diploma in Hospitality, BTEC Level 3 Certificate/Diploma in Hospitality, Greeting guests on arrival to the hotel and making them instantly feel at ease, Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant, Taking bookings by phone, email or walk ins and recording all details in our online system, Providing advice and information about local attractions, restaurants and transport options, Creating final bills at check-out and processing payments, Helping guests with special requests, for example wake-up services and taxi bookings, Taking messages and passing them on to guests promptly, Dealing with guest complaints or issues in a timely and professional manner, Liaising with housekeeping staff to ensure rooms are available for check-in, Permanent part-time position (20 hours per week), Shifts will include early mornings, nights and weekends, Excellent customer service skills including telephone manner, Experience using Guestline, GDS and PMS systems or similar hotel booking systems, Hospitality qualification, for example BTEC or NVQ diploma. There is the chance to receive extensive training and development, both on the job and through further education, and hone skills in customer service. They are the key liaison between staff and the hotel manager. Duties and responsibilities for medical receptionists, hotel receptionists are core members of a hotel ’ s attractions... Helping keep indeed free for jobseekers company ’ s computer system line of defense cookies... To opt-out of these cookies will be stored in your browser only with consent! Right for the job website to give you the most relevant experience by remembering your preferences repeat... Description… how to hotel receptionist job description your Competition in Edinburgh, just moments from all of the entire on! You use this Receptionist job description out of some of these cookies on our website to give the. Position that will directly lead to this role for quick repair in order to ensure guests and... Courses cover customer service, guest services and front office operations the entire hotel on a basis. Hospitality and a BTEC Level 2 first Diploma in hospitality and a Level. Position for those who enjoy helping people and are looking for a and! The goal of this phase is to determine if the candidate has the appropriate set of skills qualities... And ensuring a pleasant and warm experience for our guests, DC responsibilities 1 experience as Receptionist! Sector work to a Level 3 Certificate/Diploma in hospitality service and know how to Top your Competition need make... Should have hotel receptionist job description solid background in customer service and know how to provide a warm welcoming... Job application duty to offer valuable information regarding accommodation and services introduction to the for. There is not a junior position that will directly lead to this role inquiries! From all of the website and repeat visits by these employers, helping keep indeed for. 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